Damage protection
Every order is protected against damage in transit. If a product arrives damaged, we will review a documented claim and, when verified, send a one-time replacement for the affected item(s). All claims require photo evidence and are subject to review. One replacement per customer per order.
How claims work
- Document the issue — Take clear photos of the damaged product and outer packaging as soon as the shipment arrives. Photo evidence is required for all damage claims.
- Contact us — Email researched@researchedpeptides.com with your order number and photos. We aim to respond within one business day.
- Replacement after verification — Once we verify transit damage (or another eligible issue below), we ship a one-time replacement at no cost for the affected item(s). Claims may be denied if evidence is insufficient or activity looks abusive.
Eligible for replacement or resolution
- Products damaged during shipping, reported with photo evidence within 14 days of delivery
- Incorrect compound or quantity versus your order confirmation
- Documented lot / quality defect reported with supporting detail within 14 days of delivery (subject to review)
- Carrier-confirmed lost packages after investigation (replacement or refund at our discretion)
Not eligible
- Issues reported more than 14 days after delivery
- Reconstituted, opened, or used vials
- Damage claims without photo evidence
- Products improperly stored after delivery
- Change of mind, dissatisfaction, or unused surplus
- Orders without proof of purchase / matching account email
Refunds
Because these are research materials, we do not offer refunds for change of mind or dissatisfaction. Verified transit damage is handled with a courtesy replacement. Refunds to the original payment method may be issued only when a replacement cannot reasonably be fulfilled (for example, discontinued stock) or when we cancel an order before shipment.
Replacement timeline
- Day 0–1: Claim submitted with photos and order number
- 1–2 business days: Claim reviewed
- After approval: Replacement typically ships within 1–2 business days
One replacement per customer per order. Researched Peptides reserves the right to deny requests at its sole discretion when evidence is insufficient or suspicious activity is detected. Excessive or abusive claims may result in account review and denial of future replacements.
Important disclaimer
All products are sold strictly for laboratory research. Researched Peptides is not responsible for misuse, improper storage, or reconstitution. Replacements are offered as a courtesy for verified transit damage and other eligible issues listed above. See our Research Use Disclaimer and Terms of Service.
By placing an order, you acknowledge and agree to this policy.
Report an issue
Email researched@researchedpeptides.com with your order number and photos.