Who can order?
Orders are for approved research accounts only. Request access, confirm your email, accept the Research Use Terms, then wait for an admin review. Approval is individual — not automatic. Accounts are typically reviewed within 24 hours.
Why can’t I see prices?
Member pricing stays hidden until you’re signed in and approved. Guests and pending accounts see the catalog without dollar amounts. After approval, prices unlock on the storefront and at checkout. Accounts are typically reviewed within 24 hours.
Do sale prices apply at checkout?
Yes. When a catalog sale is live, the advertised % off is applied to member prices in your cart and on the order you pay. Bundle discounts still stack on top of the sale price.
What payment methods do you accept?
Approved members can pay by card or Bitcoin. You’ll choose a method at checkout. Unpaid checkouts expire so stock isn’t held forever.
Where do you ship?
We ship within the United States only. See Shipping Info for timing, free-shipping threshold, and packaging notes.
How do I track an order?
When tracking is added, it appears on Your orders with a link to the carrier. You’ll also get email/SMS updates when those are enabled for your account.
What about returns or damaged packages?
Opened research vials generally aren’t returnable. Transit damage with photos within the published window may qualify for replacement — see Returns & Refunds.
Are these products for human use?
No. Products are for laboratory / research use only — not for human or veterinary use. Read the Research Use Disclaimer.
How do I contact support?
Email researched@researchedpeptides.com with your account email and order reference. More detail on Contact.
Still stuck?
Contact us or review Shipping, Returns, and Terms.